Frequently Asked Questions
Key questions about billing, quality, and policy boundaries.
How long does generation take?
Most clips are returned within minutes, but timing depends on image complexity and current system load.
What kind of image works best?
Clear, well-lit images with one obvious subject work best. Crowded scenes or small subjects are less reliable.
See the Guide for details.
What should I do if the result looks unnatural?
Simplify the prompt, reduce motion intensity, and try a cleaner image. Small changes often fix instability.
Can I use the output commercially?
Commercial use depends on your rights to the source image and your intended usage. Only upload content you are allowed to use.
See Terms for details.
What is your refund policy?
Refunds are not automatically guaranteed. Clear billing issues such as duplicate charges can be reviewed by support.
Read the Refund Policy for criteria.
Can I retry with the same image?
Yes. Even with the same image, changing the prompt or motion intensity can produce different results.
What use cases are not supported?
- Rights-infringing, illegal, or harmful requests
- Deceptive or impersonation-focused usage
- Long-form, heavy editing workflows
How is my data handled?
Our privacy practices are described in the Privacy Policy. Contact support for questions.
How do I contact support?
Email: [email protected]
Include your input image, prompt, and the time of the issue for faster help.